Solis
Support
Help with daylight, Moon, Earthlight, saved places, widgets, Sky AR, and Solis Full purchases.
Contact
Email isjiajiazhang@gmail.com. Include your device model, OS version, Solis version, and the steps that led to the problem. Do not send passwords, payment-card details, or precise location coordinates.
Location and saved places
Solis can be used without device-location permission. Choose a city manually from onboarding or the Location screen. If current location is unavailable, check Settings → Privacy & Security → Location Services → Solis and select While Using the App.
Sky AR
Sky AR requires a supported iPhone, camera permission, and location/heading information. Camera permission is requested only when Sky AR is opened. The rest of Solis works without camera access.
Solis Full and Restore Purchase
Solis Full is an optional one-time purchase, not a subscription. If an eligible purchase is not recognized, open Solis → More → Restore. Use the same Apple Account that made the purchase and ensure the App Store is reachable. Apple handles billing and refunds.
Widgets and saved places
Open Solis on iPhone after changing the selected place so widgets can refresh. Widget refresh timing is managed by the operating system.
Last updated September 9, 2026