Punctum
Support
Help with the display, sources, Full Display, widgets, Apple Watch, Apple TV and Punctum Pro.
Contact
Email isjiajiazhang@gmail.com. Include your device model, OS version, Punctum version, and the steps that led to the problem. Do not send passwords or payment-card details.
Weather
Weather is a Punctum Pro source and needs location permission. If it shows nothing, open Settings → Privacy & Security → Location Services → Punctum and choose While Using the App, then pick the Weather source again.
Calendar and Now Playing
Next event needs Calendar access and Now Playing needs Media & Apple Music access. Each is requested only when you first choose that source. You can change them later in Settings → Punctum.
Full Display and StandBy
Full Display fills the screen with a dimmed clock and keeps the screen awake while it is on. It can start by itself when your iPhone charges in landscape. StandBy is the system feature: it shows Punctum's widgets while your locked iPhone charges in landscape.
Widgets, Apple Watch and Apple TV
Open Punctum after changing a setting so widgets can refresh; refresh timing is managed by the operating system. Settings and your Pro purchase are shared with Punctum on Apple Watch and Apple TV signed in to the same Apple Account.
Punctum Pro and Restore Purchases
Punctum Pro is an optional one-time purchase, not a subscription, and Family Sharing is on. If an eligible purchase is not recognised, open Settings → Punctum Pro → Restore Purchases, using the Apple Account that made the purchase. Apple handles billing and refunds.
Last updated October 6, 2026